EStore Tools

Review Response Generator

Get 1 or 3 reply options for a customer review, matched to the star rating and where it's posted, from Google to your own product pages.

Describe the result you need. AI will set up the tool and ask for any missing details.

Configure with AI

Enter to submit · Shift + Enter for a new line

Sent to AI. Leave out passwords and private customer data.

Your brief

These form details are sent to our AI provider when you generate. Review the result before publishing.

The reply changes with the rating

RatingLengthWhat it does
5 and 4 stars25 to 60 wordsThanks them and names something specific from their review
3 stars40 to 80 wordsTakes the criticism seriously and offers a fix if you give one
2 and 1 stars40 to 90 wordsApologizes once, doesn't argue, and invites them to contact you directly

A public reply is read by every future shopper who finds the review, not just the reviewer, so it never shares order numbers, addresses or other personal details, and never asks for the review to be changed or removed.

Posting the reply

  1. 01

    WooCommerce

    Go to Products > Reviews, hover over the review and click Reply.

  2. 02

    Google

    Reply from your verified Google Business Profile. Google checks the reply before it appears publicly, and the reviewer is notified.

  3. 03

    Etsy

    Once you post a public response, the buyer can no longer edit their review, so message them privately first if the problem can still be fixed.

  4. 04

    Shopify

    Most Shopify stores use a review app for product reviews, which has its own place to reply under each review.

Questions people ask

Should I reply to every review, not just the bad ones?

It's worth it. Shoppers reading reviews notice a store that responds consistently, not only when something goes wrong.

Can I offer a refund or discount in the reply?

Only if you tell the generator to. It never promises anything the notes you give don't support, and public replies never offer a discount in exchange for changing a review.

What if the review is really negative?

Use the negative review response generator instead: it's built for de-escalating a bad review, with a public reply and a private message.

Can I get more than one option to choose from?

Yes, pick 3 options for a shorter, a warmer and a more matter-of-fact reply, or 1 reply for a single one.

Can it write the reply in a language other than English?

Yes, pick the language and the reply is written in it, using that variety's spelling.

Related tools

Negative Review Response GeneratorGet a calm public reply and a private message for a negative review, with an offer that follows your own policy and never asks for the review to change.Customer Service Reply GeneratorPaste a customer's message, pick the scenario and get a clear, calm reply: where is my order, refunds, damaged items, out of stock and more.Support Macros GeneratorWrite a 10 or 20 macro library for Gorgias, Zendesk or Shopify Inbox, covering where-is-my-order, returns, damaged items and more, built from your own policies.Product FAQ GeneratorTurn product details into the questions shoppers ask before buying, with clear answers and FAQPage JSON-LD ready to paste.

Want this builtinto your store?

I'm Emmanuel, a Shopify and WooCommerce developer. If this tool pointed at something you'd rather have fixed for you (a faster store, cleaner product data, a migration, a custom feature), send me a note.

Emmanuel Asika

Emmanuel Asika

Shopify & WooCommerce developer, Dublin

I build and fix online stores: new builds, migrations, speed, SEO and the custom bits apps can't do.

hello@emmanuelasika.com
See my work

Last reviewed 30 September 2026.

Sources: WooCommerce: Product Reviews · Google Business Profile Help: Manage customer reviews · Etsy Help: What to Do if You Receive a Negative Review · FTC: Consumer Reviews and Testimonials Rule, questions and answers