EU Withdrawal Button Checker and Generator
Check your store for the EU online withdrawal button, then get the official labels in 24 languages, the form text and the confirmation email.
What the EU withdrawal function requires
Directive (EU) 2023/2673 added Article 11a to the Consumer Rights Directive. EU countries had to apply it from 19 June 2026. If customers buy through your website, they must also be able to withdraw through it:
- 01
A labelled button or link
Labelled “withdraw from contract here” or an unambiguous equivalent, easy to read, prominent and available for the whole withdrawal period.
- 02
An online withdrawal statement
Lets the customer give or confirm their name, the contract (order) details, and where to send the confirmation.
- 03
A confirmation button
Labelled only “confirm withdrawal” or an unambiguous equivalent.
- 04
An acknowledgement
Sent without undue delay on a durable medium such as email, with the content of the withdrawal and the date and time it was submitted.
A withdrawal submitted before the period ends counts as in time. This is a technical guide, not legal advice: each country's own law applies the rules, so check with a lawyer for your markets.
The official labels
The directive gives the wording in each official EU language. A few of them:
| Language | Withdrawal button | Confirmation button |
|---|---|---|
| English | withdraw from contract here | confirm withdrawal |
| German | Vertrag widerrufen | Widerruf bestätigen |
| French | renoncer au contrat ici | confirmer la rétractation |
| Spanish | desistir del contrato aquí | confirmar desistimiento |
| Italian | recedere dal contratto qui | conferma recesso |
| Dutch | hier de overeenkomst herroepen | herroeping bevestigen |
The tool outputs all 24 languages, plus form text, the acknowledgement email and the model sentence for your policy.
Setting it up on Shopify and WooCommerce
- 01
Shopify: return and cancellation rules
Go to Settings → Policies → Return and cancellation rules. Turn on self-serve returns and cancellations, set the return window to at least 14 days from delivery of the last item, and add a navigation link to the customer account orders page.
- 02
Shopify: guest customers
Make sure customers who checked out as guests also have a way in, such as a form asking for order number and email.
- 03
WooCommerce
WooCommerce has no built-in withdrawal button. Add a footer link to a form page (name, order number, email), send an automatic confirmation email, or use a withdrawal plugin from WordPress.org.
- 04
Update your policy
Add the model sentence telling customers where the online withdrawal function is.
Questions people ask
When did the EU withdrawal button become mandatory?
EU countries had to apply the new rules from 19 June 2026, under Directive (EU) 2023/2673.
Do I need it if I'm not based in the EU?
It applies to online contracts with consumers in the EU, so non-EU stores selling to EU shoppers should check with a lawyer.
Can the button say “Cancel order” instead?
The directive allows an unambiguous corresponding formulation, but the official wording is the safe choice. The checker warns when your label differs.
What happens if I don't add it?
Shopify's help notes the 14-day withdrawal period might be extended to 12 months and 14 days, and national regulators can take action.
Does the customer have to give a reason?
No. The form collects the name, order details and email for the confirmation. Don't make a reason required.
Related tools
Want this builtinto your store?
I'm Emmanuel, a Shopify and WooCommerce developer. If this tool pointed at something you'd rather have fixed for you (a faster store, cleaner product data, a migration, a custom feature), send me a note.
Emmanuel Asika
Shopify & WooCommerce developer, Dublin
I build and fix online stores: new builds, migrations, speed, SEO and the custom bits apps can't do.
Last reviewed 30 September 2026.
Sources: EUR-Lex: Directive (EU) 2023/2673 · Shopify Help: EU right of withdrawal compliance · Shopify Help: Return and cancellation rules · WooCommerce: The withdraw contract requirement in EU Directive 2023/2673